Category : Help Desk

22 10, 2013

Changing the Help Desk Standard with SharePoint 2013

2023-04-21T07:25:39-07:00October 22nd, 2013|

The technological world is never static. New and innovative versions of software are constantly released and, once that new product is out the door, a group of developers will already be knee-deep in the next iteration. This is the software cycle. Fortunately, this evolving sense of change presents some interesting [...]

26 07, 2013

Do It Your Way: Customize and Expand Your SharePoint Service Desk

2023-04-21T07:22:03-07:00July 26th, 2013|

There’s a saying we hear in childhood about individuality: “Don’t just follow everyone else; be yourself.” The wording may change, but the main message is to be original and forge your own path. This mantra is especially true in the business world, where companies are constantly searching for new ways [...]

3 07, 2013

At Your Service: Help Desk Call Center Software in SharePoint

2021-01-22T12:40:29-08:00July 3rd, 2013|

It’s hard to imagine just how many requests a call center can receive in a single day. Help desk workers can receive multiple internal and external requests, creating huge challenges for their department. The first of these challenges is the inefficiency arising from taking so many calls. If there is [...]

2 05, 2013

Completing the Picture: Tracking Software and SharePoint Services

2021-01-22T12:50:37-08:00May 2nd, 2013|

Two essential components to making a company run smoothly are a good team of quality workers who are effective in their roles and  modern, fully functioning equipment that allows employees to efficiently carry out their jobs. Managing equipment in the business world can be a hassle, especially without well-designed tracking [...]

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