We recently conducted a webinar showcasing our IT Help Desk application to new customers. We polled the audience on what their frustrations were with their current solutions. While we’d rather be sharing a homemade pie of the baked good variety, we thought it would be helpful to share this pie chart with you instead. [...]
Gone are the days when document verification meant reading company memos thumbtacked to a bulletin board or attending impromptu policy-related meetings. A wide range of contractual requirements and governmental regulations, coupled with a need for more effective employee training, have resulted in a need for formalized and verified employer-to-employee communications. In essence, organizations need [...]
Equipment leasing is a procurement option that has increased in popularity over the years, particularly for young companies who don’t have large stores of capital on-hand. Leasing, which is the rental of equipment over a specified time period, enables companies to quickly compete without having to break the bank. There really is no limit in [...]
Last December, we posted a blog article about how Microsoft SharePoint is “particularly well-suited” to manage user access requests. With the right enhancements and configurations, SharePoint can give teams the power to regulate access to physical and digital resources and thereby protect their organization's security. Controlling who has what access to data and systems is [...]
A good Help Desk solution can make all the difference to your organization. As mentioned in one of our recent articles, Six Features to Look for in a Help Desk System, a best-in-breed Help Desk can empower your company to take control of the customer interaction process while reducing the workload of your support [...]
A wide variety of industries, from hospitals to datacenters, rely on asset management solutions to keep track of both physical and IT assets. The benefits usually far outweigh the costs — examples include asset visibility, reduced manpower, notification of events, reduction in spending, and asset reporting. Not all solutions are appropriate for all sectors, [...]
An IT Help Desk for SharePoint is a crucial tool in today’s business world for managing service requests, improving IT communications and enhancing IT efficiency. In any organization, there is a need to ensure end user satisfaction by monitoring and controlling a request from the submission stage right through to [...]
What do you do when you have multiple help desks within an organization? Management needs an application to be able to track documentation and assess the performance of each help desk. Multiple help desks can arise when you have branches nationwide or even globally. This can also be the case when [...]
It is hard to imagine the amount of raw information that many companies must manage on a daily basis. Tech companies that oversee multiple product lines, and by extension have many troubleshooting avenues and resources, can receive a daunting number of call-ins. Even smaller companies with fewer products must often [...]
IT and Help Desks are consistently challenged to deliver results more quickly with fewer people. Seems like we’ve been saying that for a while, but never has it been more true than now. Here are four essentials to keeping your sanity and that of your clients: Make communication #1 priority More [...]
Crow Canyon Software builds upon your existing collaboration platforms in Microsoft 365, Teams, SharePoint, and Copilots to give your staff the tools they need to drive business process automation.
We provide an integrated, modular set of applications from which you can pick and choose the best solution for your organization.
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